VISION MAVRIDAKIS, with its long experience, know-how and constant updating of its human resources, provides its customers integrated solutions.
Technical advice
When designing a project or an application, the client should be informed about the new products, new technologies and solutions available at that particular time. The executives of our company are constantly updated, and have the ability to provide this service with success, and high benefits to the customer. As long as the purchase of the products is made by our company, and if the customer wishes so , we can inform and consult the installer he already has, so that the project can be successfully completed.
Study – Offer
A very important stage of a project is the study. Specialized technicians of our company receive the architectural drawings and get informed about the use of the premises. Then they inform the customer about the products on the market, discuss with them possible alternatives and deliver an offer with photographs, technical features of the products and diagrams with the machine positions and the types of cables required.
Installation
Our company, in addition to the sale of products, also deals with the installation of the machines, so as to offer a complete solution to the customer. Our long experience in the field and the training of our staff enable us to complete each project with absolute success regardless of the degree of difficulty.
Customization
A business engineer works with the customer or his representative.
Our goal is to fully understand the customer’s needs in his area.
Then becomes the design mode, solutions are proposed to the client and after finalization the application is finalized.
Finally, the system software is implemented so that it works exactly according to the customer’s needs.
Education
Our technician undertakes to educate the customer or his / her staff on the use of the machines or systems installed in our premises by our company.
Satisfaction survey
VISION MAVRIDAKIS, complying with the ISO rules it has in place since 2006, carries out a customer satisfaction survey to ensure the quality of the company’s services.
Maintenance
Our company has an organized support system for installed systems, which is as follows: When the customer is informed of any technical problem, the technical department secretariat records the problem and a technician undertakes to solve it.
We also have an organized part of repair and maintenance of machinery, with full equipment and stock of spare parts, for the immediate repair of each appliance we have supplied.